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Feel is a tailored, scalable extension of your live sales team
The Velotric team started off with a simple goal: giving online shoppers the opportunity to connect with real-time sales experts. Yet, since onboarding, the Feel solution has gone above and beyond those expectations. By building a bespoke brand knowledge base and equipping sales experts with proprietary AI tools, Feel elevates the Velotric customer experience in three ways:
- Feel becomes an online extension of Velotric’s team — To ensure every sales expert speaks Velotric’s language, Feel assembled an in-depth knowledge base, covering everything from brand voice to product specs. The Feel and Velotric teams also meet for ongoing training to ensure they’re always up-to-date and in tune with each other.
- Streamlining customer interactions with AI — Before Feel’s AI solution, the sellers spent most of their time consulting knowledge guides and hand-typing responses to chat queries. Now, the sales experts only need to review and approve the AI’s auto-suggested answers — scaling client communication without sacrificing that human touch.
- Staying nimble when traffic fluctuates — As Velotric scales, handling high volumes of inquiries is crucial for a seamless shopping journey. Thanks to Feel’s AI, Velotric can scale efficiently without hiring countless new associates. Even more, when e-bike sales rise or fall with the seasons, Feel can easily onboard or remove sales experts — another task Velotric no longer has to worry about.
On top of these wins, the Velotric team highlights Feel’s ability to get up and running without any hand-holding. As Ted Li, Co-Founder & Head of Marketing at Velotric, shares, “Feel does all of the heavy lifting to make sure the knowledge is always up-to-date and that we evolve together. This takes a huge load off of our team.”
“Feel has been more than an ideal partner for us. Their solution has been key for scaling customer interactions without spoiling the quality of our communication. Thanks to Feel, we can rest assured that all of our shoppers leave Velotric with a successful purchase, product insights, and a positive customer experience.”